Bowhaus Boulder in Boulder, CO is looking for a dedicated Site Manager to join our team!

Our staff is trained in canine body language, group play behavior, doggie first-aid and CPR, and we have over 35 years of dog care experience. Our facilities are sanitary, heated and cooled, and we excel at providing a Positive Social Environment for your dog, in which they are safe and tend to enjoy themselves, a lot.

Our ideal candidate has experience in managing people, finances, and systems, strong organizational and planning skills, experience with social media, community and team building, and has strong values.  A large part of this role will entail  working in the yard with the dogs, the training manager and other staff. Thus, prior experience working with dogs in a pack setting and experience in reading dog body language is essential to being successful in this role. Competitive salary and benefits offered.  This is a full-time position, 40-50 hours/week on-site. Will need to be accessible off-site as well. 

Bowhaus Employee Perks

• Bring your well behaved dog(s) to work after your first month of employment (provided they pass their "trial day" and don't prove to be a distraction).
• Discounts on boarding, dog food, and treats.
• 401k retirement plan available after the first year.
• Health and Dental Insurance available to team members who work over 30 hours a week.

For more information, please visit  http://www.bowhaus.biz/welcome/.

About Boulder, CO 

Boulder is a city at the foothills of the Rocky Mountains, in northern Colorado. To the west, the trail-lined Flatirons are craggy rock formations overlooking the city. Downtown’s pedestrian Pearl Street Mall includes art galleries, cafes, restaurants and boutiques. The University of Colorado Boulder campus is home to the Fiske Planetarium and the Museum of Natural History, with zoology and anthropology exhibits.

The Site Manager is a leader and an integral member of the Resort management team. The Site Manager partners with the management team to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning

• Creates the resorts schedule and manages labor costs to budget.

• Participates in the weekly, monthly and annual planning and budget maintenance process.

• Establishes goals for the resort and staff.

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.

• Plans and leads employee meetings.

Operations

• Oversees employee benefits program and resort insurance plans.

• Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.

• Develops and implements resort policies

• Performs quality checks and reviews of client files.

• Manages vendor relationships.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Oversees staffing needs including hiring, training, disciplining and terminating as required.

• Recruits new employees and participates in the selection process.

• Completes employee orientation, training and performance appraisals.

• Coaches and mentors employees and identifies continuous learning and skill building needs.

• Implements performance-based incentive and rewards and recognition programs.

• Mediates conflict and maintains employee morale.

• Manages front office staff including grooming and boarding staff.

Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

• Trains staff on client service initiatives and uses client visit growth best practices.

• Demonstrates and reinforces the highest level of client service.

• Manages client relationships; effectively resolves client issues and escalations.

• Oversees client follow-up procedures, including reminders and call backs.

• Utilizes client service initiative measurements to evaluate resort and staff performance.

Financial

• Ensuring payroll is accurately completed and submitted for all resort staff.

• Manages accounts receivable.

• Reconciles daily cash and monitors the petty cash.

• Continually drives revenue and manages costs to budget.

• Performs invoice audit reviews.

• Manages inventory and oversees the semi-annual inventory process.

• Controls all facility and administrative costs.

• Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.

Qualifications: Knowledge, Skills, and Abilities

Knowledge

• Supervisory and leadership experience.

• Multi-functional operations including budget and labor management.

• Customer service and marketing techniques.

• HR policies and protocol development.

• Staff management including: coaching, development, performance appraisals, and resolution management.

Skills

• Customer service best practices.

• Interpersonal skills.

• General management skills including reporting and data analysis.

• Problem solving and conflict management skills.

• Excellent oral and written communication skills.

• Organizational skills.

• Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).

Abilities

• The ability to delegate responsibility and achieve results with resort team members.

• Must be able to handle multiple tasks and remain flexible with assigned duties.

• Capable of championing change and driving innovative programs in the resort.

• Must be able to work well in team environment.

• Capable of quality decision making.

• The ability to coach, correct, develop and motivate employees.

• Demonstrates excellent time and task management.

• Demonstrates professional and courteous presentation with staff and clients.

Qualifications: Education/ Experience

• 3-5 years' experience in a Manager role.

• 2-4 years customer service experience.

• Experience in a pet resort/hospital setting in positions of increased responsibility a plus.

• Possess a valid drivers license and proof of insurance.

• Access to reliable transportation.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.